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  <Questions>
    <Question>
      <Info>They are typically written for and addressed to recipients outside of the work organization.  </Info>
      <link />
      <Answers>
        <Answer>
          <Info>emails </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Business letters </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>cover letters </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>memorandums </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>They are typically used in situations where they are not only more convenient but also the most effective way to communicate </Info>
      <link />
      <Answers>
        <Answer>
          <Info>emails </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>Business letters </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Cover letters </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Memorandums </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>What type of format do business letters follow?  </Info>
      <link />
      <Answers>
        <Answer>
          <Info>block format </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Modified block format  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Semi-block format  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Both a and b  </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>This is a short and concise message used to promptly communicate with other members within a work organization. </Info>
      <link />
      <Answers>
        <Answer>
          <Info>Email </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Business letter </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Memorandum  </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>Cover letter </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>A memo’s format:  </Info>
      <link />
      <Answers>
        <Answer>
          <Info>follows a block format </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>follows a semi-block format </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>can be changed according to each work organization’s memo layout. </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>none of the above  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>This segment of a memo presents the information, whether it is news or instructions, the writer is trying to deliver. </Info>
      <link />
      <Answers>
        <Answer>
          <Info>body </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>Closing </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>header </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>salutations </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>Which among these sample email addresses is professional-sounding and can be used in work-related correspondence?  </Info>
      <link />
      <Answers>
        <Answer>
          <Info>bossjay0909@domainname.com  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>jayjay@domainname.com </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>james.garcia@domainname.com </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>jaaaaames_0921@domainname.com </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>This could be considered as a printed letter’s version of an email’s attachments. </Info>
      <link />
      <Answers>
        <Answer>
          <Info>appendix </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>closing  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>enclosure </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>salutation </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>This summarizes the email’s purpose and main point for writing. </Info>
      <link />
      <Answers>
        <Answer>
          <Info>closing</Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Concluding paragraph </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>salutations </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Subject line </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
    <Question>
      <Info>When writing a business letter, what goes at the top?  </Info>
      <link />
      <Answers>
        <Answer>
          <Info>letterhead </Info>
          <IsCorrect>true</IsCorrect>
        </Answer>
        <Answer>
          <Info>Salutation  </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Recipient's address </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
        <Answer>
          <Info>Sender’s address </Info>
          <IsCorrect>false</IsCorrect>
        </Answer>
      </Answers>
      <Type>Single</Type>
    </Question>
  </Questions>
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